The KLIKNROLL system offers a full refund to customers. A full refund is also indicated as “Order Cancellation” for the system.
Step 1: Navigate to the Order menu and click “All Orders”.
Step 2: To initiate a refund for a particular order, you can search for your desired order using either the order ID, the customer’s mobile number, or their email address.
Step 3: Click on the “Edit” icon for the order.
Step 4: To initiate a FULL refund for an order, click the “Refund” button.
Step 5: Insert the refund information and click “Submit”.
- Refund amount: Insert the total amount you wish to refund to the customer. If you want to refund the full amount, simply click on “Full Refund”.
- 7+8 (Or any numbers): This is a basic calculation designed to prevent errors. Please enter the correct answer (e.g., 15) to verify that you are not making any mistakes.
- Skip Payment Gateway: Check this box if you want to bypass the payment gateway during the refund process.
- Remarks: Use this section to provide any additional comments or notes for record-keeping purposes.
Step 6: Review the details of the refunded order to confirm its accuracy, and consider a “Cancelled” status as confirmation of a successful refund.
