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Full Refund

The KLIKNROLL system offers a full refund to customers. A full refund is also indicated as “Order Cancellation” for the system.

Step 1: Navigate to the Order menu and click “All Orders”.

Step 2: To initiate a refund for a particular order, you can search for your desired order using either the order ID, the customer’s mobile number, or their email address.

Step 3: Click on the “Edit” icon for the order.

Step 4: To initiate a FULL refund for an order, click the “Refund” button.

Step 5: Insert the refund information and click “Submit”.

  • Refund amount: Insert the total amount you wish to refund to the customer. If you want to refund the full amount, simply click on “Full Refund”.  
  • 7+8 (Or any numbers): This is a basic calculation designed to prevent errors. Please enter the correct answer (e.g., 15) to verify that you are not making any mistakes.
  • Skip Payment Gateway: Check this box if you want to bypass the payment gateway during the refund process.
  • Remarks:  Use this section to provide any additional comments or notes for record-keeping purposes.

Step 6: Review the details of the refunded order to confirm its accuracy, and consider a “Cancelled” status as confirmation of a successful refund.

Updated on August 22, 2023

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